AWS Connect Contact Center

 

Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey—from marketing to sales to customer service and everywhere in between. In large part, it's the sum total of all interactions a customer has with your brand.

 

  • An easy-to-use cloud contact center solution that helps companies of any size deliver superior customer service at a lower cost.
  • With Amazon Connect you can stay ahead of customer expectations and outpace the competition by rapidly delivering improvements to your customer experience.
  • Looking to adopt Amazon Connect for your business? Request a demo to get started today. 

 

SIMPLE CALL-FLOW SET UP's

 

Amazon Web Services (AWS) is named a leader in the Forrester Wave for its cloud contact center solution, Amazon Connect. This Wave report provides buyers with insights on the 11 top CCaaS vendors based on Forrester’s research criteria.

In the report, AWS was recognized for its faster pace of innovation compared to other vendor offerings in the evaluation, with reference customers calling AWS a good partner to work with and lauding its AI capabilities. Discover why Forrester recognized AWS as a Leader and learn how you can transform your customer experience with Amazon Connect. We have world-class partners that help us help you!

Call flow-1

Omnichannel Customer Experience

Call centers have evolved into contact centers, customer service channels have expanded beyond phone calls. Today’s customers want to be able to interact with companies via a variety of channels -- phone, email, chat, & SMS.

Agent Productivity

Provide your agents with an intuitive workspace that makes their day-to-day work and interactions as effective and efficient as possible. With Connect, agents have all the information they need to quickly detect customer identities, and follow the fastest path to resolution.

Analytics, Insights and Optimization

Gain actionable insights from every call center customer interaction with Connect Analytics. Analyze all engagements in a single, integrated application.

Minimal Resources Needed

No need to use all your internal IT resources to build out and maintain your contact center platform. AWS Connect is an out-of-the-box solution with advanced functionality.